FAQs

We understand that people may have questions about some of the products we have. We have tried to answer some of those questions here!

If there are any other questions you have that have not been answered, please don't hesitate to get in touch with us.

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Why are your plushies expensive? Are they actually handmade?

We get asked this question many times at conventions we trade at. The embroidery is done through an embroidery machine, but then everything is handsewn together. We also use a sewing machine for our more complex plushies.

Are your plushies safe for children?

While we have faith in our hand sewing, and all the materials we use are safe for children. We haven't tested our plushies through UKCA standards, we don't class our plushies as toys, they are collectors items and are not intended to be played with.

I've changed my mind and could I get a refund?

We have a separate refund / cancellation policy for commissions, which you can find on our commission page.

If you have ordered a product that was a custom colour choice, we also do not accept refunds.

Any regular products can be refunded as long as they are returned and notified within 14 days of receiving the goods.

Could I get a colour that isn't listed on the product?

Yes of course! We are unable to list every fabric colour we offer, if you would like a specific colour choice - please fill in this form.

When do your commissions open?

Our commissions only open at certain times, due to work load and in person events. To see when commissions are open please check our instagram.

Do you do in person events?

We love doing in person events! To see what events we currently have booked, please see the pinned post on our instagram!

Your plushies are made to order and take up to 7 days, can I have it sooner?

We have set 7 days as the maximum time limit for your plush to be made and 3 days for keyrings, there are instances where you may receive it before then. But if you have a hard deadline, please fill in the contact form or drop us a message and we can see what we can do.

You have offers at conventions but not on your website?

Our offers on keyrings, stickers and prints are only available at conventions and will not be available on our website.

I have an idea for a plush, but I don't want a commission?

We love hearing your ideas, and are always looking for new products to make permanent additions. If you have an idea for us - please fill in this form here.